Let’s get you moving again.

For the past few months we haven’t been able to stop thinking about how to get you moving again. More importantly, we’ve been focussed on how we can keep you travelling – safely and efficiently – and give you certainty in uncertain times.

So rather than sitting on our hands over the past few months, we’ve been diligently putting in the groundwork to ensure we’re ready to overcome today’s travel challenges, and fully prepared to deal with whatever tomorrow might bring.

From managing tickets on hold and refunds, to engaging with world leading advisories in order to retain expert status, and developing new technology to simplify travel and ensure all your travel credits are ready to use, we’ve already done the hard work so you don’t have to.

Now more than ever, our experience, expertise and connections are what you need. The future may be unknown but we’re here to help you face it. We’ve already thought about the issues below and are ready to talk when you are.

Managing travellers’ expectations (and concerns)

We’ve spent the past few months completing the ultimate crash course in the travel world’s new conditions and protocols, and we guarantee we’ll be keeping ourselves completely up-to-date as they continue to evolve. That makes us the best people to talk to when it comes to ensuring your people stay safe and healthy, even when circumstances change. Our best‑in-class booking technology, risk management platforms and duty-of-care procedures help ensure we deliver travellers safely, door‑to-door. But nothing can beat the responsiveness of our expertly informed team, ready to proactively identify and manage emerging challenges that technology can’t. We’ll also help you update support resources so your staff are fully informed before they travel and ready to deal with the new normal, from E-tickets to contactless check-in.

Give yourself some credit

From managing tickets on hold and refunds, to utilising your frequent flyer points and getting your points balance down, we’re here to make sure you don’t waste a thing. We’ll help you squeeze every last cent of value out of what you’re due and avoid unnecessary new charges. Give yourself the credit you deserve and make sure everything gets used – after all, you’ve already paid for it.

No risky business

Take advantage of our expertise and insight to bring your company’s travel policy up-to-date, then let us help you maintain its currency in the face of change. Pick our brains so your travel and risk management policies, strategies and resources continue to meet evolving travel protocols.

Get connected, stay connected

Our connections are your connections. The deep working relationships our teams maintain with their airline, hotel, car and travel supplier partners give you access to invaluable insights, knowledge and expertise… and the ability to overcome any unexpected challenges both today and in the future. Reap the rewards of our connections.

Don’t be a stranger

Talk to us about how to take full advantage of TTAConnect (our best-practice duty-of-care software) to stay in constant contact with your people, even in an emergency, and make sure they have the resources and advice they need, when they need them.

We know travel

We know how and where to find value for our clients, and we know that’s especially important in these uncertain times. We know how all of the travel industry’s moving parts fit and work together. We know people in every corner of the travel ecosystem and what makes them tick. We know our clients, we know their priorities, we know what matters to them, what they need and want. Often even before they do.

If we don’t already know you we’d like to get to. Above all, we’d like to help you get moving again.

Some practical advice for every step of the way.

Planning

Check travel requirements (with travel manager)
Check quarantine requirements (domestic and international)
Check visa requirements and border restrictions
Check cancellation policies with all suppliers
Access latest COVID-19 information in transit and at destination
Confirm your medical insurance coverage/prepare for special health needs
Check documentation for permission to travel

Pack

(For your health and that of others)

Alcohol-based hand sanitiser (check local limits)
Additional protective face coverings (you’ll probably need to wear a mask while travelling)
Medical card indicating any underlying health conditions and necessary medication/allergies
Anti-bacterial wipes for phone, arm rests, door handles and other high-touch surfaces
Regular hygiene supplies (toothpaste, mouthwash, etc.)
Refillable water bottle

On the ground

Avoid sharing rides and public transport
Check rental car company sanitation policies
Confirm with drivers what cleaning measures have been taken when entering the car
Wear a mask throughout the journey if using a car service
Sanitise hands for at least 20 seconds before entering and after exiting the car
Check if restroom/facility access is reduced

At the Airport

Arrive earlier than normal to allow for changes to screening and boarding processes and boarding order
Wear a mask both at the airport and during your flight (you may be asked to remove it for security checks)
Check-in on your mobile device and use an E-boarding pass/E-ticket when possible
Maintain social distancing
Check what inflight services will be offered before boarding
Verify if restaurants/lounges/facilities are open and what sanitation measures are being implemented
Temperature checks may be required and you may be denied boarding if you have a fever (guidelines vary, but 38°C is a general cutoff)
Expect changes to flight procedures, such as longer boarding times, empty middle seats, and reduced service from flight attendants

Accommodation

Check health and hygiene measures of accommodation
Use mobile check-in when possible
Wear a mask in public spaces
Expect changes to food services and onsite amenities, including reduced restaurant hours and food offerings
Check if housekeeping and general services are reduced
Make restaurant or transfer reservations in advance when possible to account for facility occupancy limits

Stay Informed

Stay informed with the latest information throughout your trip
If you are displaying COVID-19 symptoms or feeling unwell, reschedule your travel plans for a later date

If you would like more information or discuss your travel policy please contact us on + 61 1300 935 669 or sales@ttagroup.com.au

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The Travel Authority Group